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December 28, 2013 @ 10:24 am

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Kinzart Kreetures FAQ n' Stuff



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KINZART KREETURES MAINSTORE RULES

  • No spamming of any kind. This includes sound, chat, particles, voice, etc.
  • No walkers, long / loud gestures, music gestures, dancers, poofers, etc. (hint: wear the walker on your HUD so only you can hear it if you absolutely must wear one)
  • No scanners.
  • No harassment / griefing.
  • No begging (for L$, avs, or whatever).
  • No weapons.
  • No erect / dripping bits. Nudity is allowed, just keep it clean - this isn’t an Adult sim.
  • No underage (cub/baby/child/teen) avatars. Adult content is sold here, this is a Mature sim, and we have LL’s rules as well as RL laws to follow. You will be asked to change your avatar or leave.
  • Keep memory use below 5MB. This is to help ease sim lag. You will be asked to change (or leave) if you grossly exceed this amount. This limit will be enforced more strictly during times of high traffic, such as avatar releases or events / hunts.
  • DURING HUNTS: Do not disclose item locations in local, group, or voice chat; do not use area search; do not stand on/near prize boxes. If you need help, check the provided hints notecard or ask available staff for extra hints.


KINZART KREETURES SANDBOX RULES

  • All mainstore rules apply.
  • You must be in the main Kinzart Productions group to use the sandbox. 
  • No sexbeds / yiffing / other adult activities.
  • No vehicles.
  • No weapons.
  • No harassing, trolling, griefing, etc.
  • No spamming (voice, text, gestures, sounds, particles, objects, etc).
  • Height limit is 500m. Any builds above this limit may be returned without warning. 
  • Please clean up after yourself. We regularly clean the sim and return unattended objects/builds, but please be courteous!
  • No locked items. These will be returned on sight.

KINZART KREETURES GROUP CHAT RULES

  • Keep it clean. No adult or sexual content. This applies to both chatter and links.
  • Don’t be rude or offensive.
  • No controversial discussions. This includes, but is not limited to, religion, politics, and other divisive topics. If you want to discuss these, do so in PM.
  • Don’t feed the trolls. Alert a staff member.
  • Respect the word of the admins and mods.
  • No soliciting or advertising. By extension, no begging.
  • Avoid mini-modding. We appreciate the sentiment, but please leave the modding to the admins.
  • Provide context for any links you post, especially if they’re a shortlink. “This is a cute video of a puppy” or something like that. Preferably keep links in context of the chat.
  • No spamming. This includes multi-line emoji / emoticons, multi-message verbal spam, etc.
  • This group is a privilege, not a right.


KINZART KREETURES DISCORD RULES

  • All Group Chat rules apply.
  • Please don’t leave your mic open, too loud, or too staticy. You will be muted or kicked.
  • Contact an admin for access to any of the “locked” voice channels (KinzARK, Warframe, etc).


KINZART KREETURES FAQ

__GENERAL QUESTIONS__

_SOMEONE IS CAUSING PROBLEMS IN ONE OF THE KINZART SIMS, HELP!

Contact an online staff member and we’ll come take care of the problem asap.

_SOMEONE IS CAUSING PROBLEMS IN THE KINZART GROUP CHAT, HELP!

Contact an online staff member and we’ll come take care of the problem asap.

There’s usually someone monitoring group chat, but it doesn’t always open up when it should, and we do have to go offline sometimes! Check the chat members list to see if a moderator is currently in chat. If no moderators are online, take a screenshot of the offending content and leave one of the moderators an offline message. If you are in the Discord group, you can alert us there as well.

_HOW DO I JOIN THE MAIN KINZART GROUP?

Open up Search and search for the avatar named Anactical. She’s our group management bot. Send her an IM saying “invite” (without quotes, of course) and she’ll shoot you a group invite.

Alternatively, go to the mainstore in Okarthel and click the sign in front of the landing spot, or ask a staff member for an invite.

If Anactical is offline, you can IM one of the staff members for an invite.

_WHY IS “ANACTICAL” TALKING TO ME IN GROUP CHAT?

When Anactical, our group bot, logs in, she has to register that the group chat is a group chat and not an IM asking for an invite. Until she does, she thinks it’s a regular IM and spits out her “I don’t recognize this message, here’s my command list” thing. Don’t mind her, she’s harmless, just momentarily confused! You don’t need to reply to her message, either.

_I DON’T LIKE GROUP CHATS! DO YOU HAVE A NO CHAT GROUP?

Yes we do! You can find it through a staff member’s profile or through search. This group is open-enrollment so you don’t have to IM our bot to join.

_YOU SHOULD MOVE TO THIS OTHER GRID!

We have no interest in moving or expanding our services to any third-party grids at this time.

_I FOUND SOME OF YOUR STUFF ON ANOTHER GRID! IS IT LEGIT?

Most likely not. Please contact a staff member with links to the offending products so we can handle them.

_I FOUND SOME OF YOUR STUFF ON THE MARKETPLACE! IS IT LEGIT?

Most likely not. We do not currently sell our avatars on the Marketplace. If you do find our avatars listed there, please contact a staff member.


__GENERAL AVATAR QUESTIONS__

_YOU SHOULD MAKE [INSERT SPECIES/CREATURE HERE]!

We’re always open to suggestions, but do understand that it is not a guarantee that your suggestion will be made into an avatar!  

_THERE ARE TWO REDELIVERY TERMINALS? WHAT’S THAT ABOUT?

For more information on this, see this post: https://tmblr.co/ZEsf3t2anh6W3

_CAN I BUY JUST A PIECE OF AN AVATAR?

No, we don’t sell avatar parts separately.

_CAN I BUY THE SCRIPTS FOR MY AVATAR?

No, we don’t sell scripts separately.

_CAN I BUY THE SKIN/TEXTURES FOR MY AVATAR THOUGH?

Yes. Please note that only Sylver Bu can handle texture requests, and only while he is online. Other staff cannot handle the requests.

Attachment textures are free.

Skin sets (head, torso, lower) are 200L per gender, per color.

Torso skins for use in breast-only appliers, etc, are 100L apiece.

You can only purchase textures for avatars/colors you own.

_CAN I MOD / RESELL THOSE TEXTURES?

You can modify the textures to your liking - we encourage it! - but you may not resell or redistribute the textures.

We encourage people to be creative. If you want to make a modkit for one of our avatars and sell it, make the textures from scratch. We include UV maps for our avatars that use mesh. If you need advice, feel free to ask in the Kinzart group - there are a lot of folks in there who do texture work and would be glad to offer advice.

_DO YOU OFFER .PSD FILES?

For certain avatars, we do offer licenses to use the .PSD files. These only include shaders - no markings. For more information, please contact Sylver Bu directly.

_CAN I BUY AN APPLIER FOR [BOOBS/BODY/BUTT/BODYPART]?

We do not provide appliers. We do provide the textures for you to make your own appliers with - see above.

You may not resell or redistribute the appliers you make.

Do note that our textures use the LL UVs and any bodies that do not use the LL UVs will not be compatible. No, we will not modify the textures to fit bodies that do not use the LL UVs.

On a similar question - why not offer appliers? In short, we have far too many avatars to make appliers for in a reasonable time frame. Plus, giving you access to the skin texture lets you download and modify it if you wish to before you use it.

_WHY DON’T YOU USE RIGGED MESH ON YOUR AVATARS?

We do offer Bento-rigged mesh alternate parts for some of our newer avatars. However, do note that these are only parts - legs, hands, necks, wings, tails. We include unrigged variants for those who prefer them. Remember that our ultimate goal is customizability and compatibility - in its nature rigged mesh isn’t as customizable as unrigged.

We do not offer rigged mesh bodies.

_WHY DON’T YOU BUILD TO FIT RIGGED BODIES?

We build to fit the LL base body to help ensure compatibility and customizability with a wide range of clothing and accessories. It’s a good baseline to work with.

We don’t build to fit rigged bodies partly because we have no wish to conform to third-party products, partly because it’d take away from compatibility with other products, and partly because no matter which body we’d pick, there would be people angry we didn’t support X body too. Plus it’d add time on to the development process.

For some of our newer avatars, we do offer materials maps for use in third-party bodies. Check the mainstore!

_I BOUGHT A FITTED MESH ITEM AND IT’S REALLY BROKEN! WHAT’S HAPPENING?

Right click on yourself and reset your skeleton and animations. If that does not help, relog. If the issue persists, contact a staff member.

_PARTS OF MY AVATAR ARE CLIPPING THROUGH EACH OTHER / THE WINDOWS / ETC! HELP!

A lot of our older avatars predate 1-bit alpha, so some parts, particularly flexi-tails, may clip through other transparent textures. You can try manually adjusting the alpha mode on them through the Edit > Textures menu and setting them to Alpha Mask and adjusting the cutoff, but your results may vary.

_PARTS OF MY AVATAR ARE DISAPPEARING / DISTORTING WHEN I ZOOM OUT! WHAT’S HAPPENING?

That’s caused by the Level of Detail (LoD) changing. Objects further from the camera don’t need to be rendered as fully as objects closer, so to save resources, a lower-quality version is substituted.

This is intended behavior, and is tied to your graphics settings. Some viewers let you directly change the LoD Factor, but in general, the lower your graphics settings, the more this will occur. Higher graphics settings shouldn’t have this issue as often..

_PEOPLE ARE TELLING ME MY AVATAR IS LAGGY. WHY IS THAT AND HOW DO I FIX IT?

Some of our older avatars are very script-heavy. We’re aware of this and we want to fix the problem - we’ll be updating these avatars to address these problems, but we can only work so fast!

In the meantime, once you’re finished customizing your avatar, PLEASE remove any unneeded scripts manually. You’ll usually only really _need_ scripts that control things like tail wagging, expressions, blinking, eye dilation, hand posing, feet posing etc etc. This video should help: https://www.youtube.com/watch?v=omb70-PaJr8

Our newer avatars use the AUC/AIO system and have a much lower script impact than older ones. When you’re done customizing an avatar with this system, rez out the AUC and run AIO Stripdown - this will remove extra scripts to make your avatar more script-friendly.

_WHAT IS THE AUC / AIO THINGY?

The AUC is there to update scripts without requiring you to grab a full new update. Rez out the AUC, click it, and it’ll check to see if your scripts are up to date. If not, it’ll patch them for you.

The AUC also has the AIO Stripdown feature. Once you’re finished customizing your avatar, use this feature to remove all extra customization features to further reduce your avatar’s script impact. It’s pretty handy!

All of our newer avatars will be outfitted with the AUC, as will any updated avatars. Older avatars don’t have the AUC, so please, when you’re done customizing, remove any extra scripts. Makes life easier for everyone!

There’re also some useful things for modders in there. Here’s the dev manual, check it out (warning: technobabble):

http://www.kinzart.com/support/AUC%20Documentation%20-%20Initial.pdf

_DO YOU DO CUSTOM AVATARS?

Very rarely. Keep an eye on our group notices and Discord for openings.

If you don’t want a full custom avatar, but rather a custom recolor or modkit, try asking one of our affiliated modders about a custom modkit.

__AVATAR PREORDER QUESTIONS__
_I PREORDERED! WHEN DO THE AVATARS GET DELIVERED?

Keep an eye on the Kinzart notices or ask a CSR! Typically, folks who preorder will get their avatars a day or so before others.

_THE PREORDERS CAME OUT, BUT I DIDN’T GET MINE. HELP!

Go to the Kinzart mainstore and click the purple redelivery crystal. That crystal handles our newer releases and should get you set up with your new avatar. (If it doesn’t, try the blue one; if that doesn’t work, contact a staff member.)

_I LOST MY PREORDER BONUS! HOW DO I GET ANOTHER COPY?

Let one of us know! We’ll check our database to verify your purchase and help you out.

__AVATAR UPDATE QUESTIONS__
_WHAT ARE YOU UPDATING NEXT? WHEN WILL THE UPDATES BE DONE?

Join the Kinzart inworld group, our Discord, or check our newsfeed at http://kinzart.com/news.php for updates!

_CAN I SEE PREVIEWS OF THE UPDATES / NEW AVATARS IN GENERAL?

We share early progress shots in the Discord group, and once there’s enough done to bring inworld, we usually put a mannequin up in the mainstore.

_DO I HAVE TO PAY FOR UPDATES?

No, you do not have to pay for updates. If you purchased an avatar, and then it gets updated, you’ll get a free update to the color(s) you purchased. These updates are usually automatic - if they aren’t, we’ll make sure to notify everyone. 

If you think there was an update that you didn’t receive, please contact a staff member and ask, or click the redelivery terminals in the mainstore at Okarthel.

For some avatars, we do offer pre-update bonus packs like plushies. These are optional and not required to get the updated version of the avatar, but they do help us out!

_WILL OLDER VERSIONS BE AVAILABLE AFTER AN AVATAR IS UPDATED?

When an avatar is updated, the older version is retired to the Legacy wall in the mainstore. These avatars are sold at a heavy discount and with limited support.

Purchasing an avatar from the Legacy wall does not qualify you for free updates for that avatar in the future; you must purchase an up-to-date version to qualify for the free updates.

As these avatars are not tied to the database, if you need one redelivered, please contact Sylver Bu.

__AVATAR PURCHASE & REDELIVERY QUESTIONS__

_I PURCHASED THE WRONG COLOR/AVATAR! CAN YOU SEND ME THE RIGHT ONE?

Unless the error was server- or vendor-side, no.

_MY AVATAR DIDN’T DELIVER / I ACCIDENTALLY DECLINED THE OFFER! WHAT DO I DO?

Go to the Kinzart mainstore in Okarthel and click one of the redelivery crystals.
If your purchase went through properly, it’s recorded in our database. If the redelivery crystals fail to find and deliver the item to you, contact a staff member to see if the purchase was recorded. 

If the database does not have the purchase recorded but your money was still taken by the vendor, contact Sylver Bu directly with a transaction number (get this through Transaction History on the Second Life website).

_SOMEONE CLICKED THE VENDOR AND I BOUGHT THE WRONG THING! HELP!

We can’t really do much in this situation unless it was vendor- or server-side.
I recommend clicking the color you want again before purchasing to ensure it’s keyed to you. The vendors have a visual indicator to show they are in use - the blue crystals on the bottom right will turn red when the vendor is in use, then blue again when they are no longer in use. Please keep an eye on that to make sure the vendor is locked to you.

_THE REDELIVERY CRYSTAL ONLY SENT A FEW OF MY AVATARS!

We have two databases, hence two redelivery crystals. There are lists of which avatars are handled on the stone panel in front of the crystals. If you don’t get the avatar you need from the crystal, hit the other one.

_THE REDELIVERY CRYSTAL DIDN’T SEND THE AVATAR I KNOW I BOUGHT, WHAT HAPPENED?

First, check to make sure you clicked the right terminal - if one terminal does not deliver the avatar you are after, check the other one. If neither gives the item and you know you bought it, please let us know and we can check the database.

_I JUST GOT FLOODED WITH STUFF FROM THE REDELIVERY TERMINAL OH MAN

Sorry! That’s a limitation in our current database setup and will be fixed in the future.

If you have a large amount of avatars and only need one or two delivered, please contact Sylver Bu. He can manually redeliver only the ones that you need so you don’t get flooded.

_I TRIED TO BUY A GIFT FOR A FRIEND BUT THE VENDOR SENT IT TO ME INSTEAD!

PLEASE PLEASE PLEASE read the text printed to local chat when you click the Send as Gift button.

Say your friend’s name on the specified channel, then *WAIT* for the vendor to get their information. The vendor will tell you if it succeeded or failed (if that happens, double-check your spelling. If your friend doesn’t have a legacy last name, make sure to add “resident”; e.g. username Resident).

In these cases, since this is a user error and not a server- or vendor-side issue, we can’t replace or resend the avatar to the intended party.

_CAN I GET A REFUND / EXCHANGE FOR AN AVATAR PURCHASE?

All purchases are final. We cannot do exchanges or refunds due to our products being no-transfer.

The only exception to this rule is if a server- or vendor-side problem affects the purchase - these are handled case by case.

© 2006-2015 Kinzart Productions. All Rights Reserved.

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